How to be effective on the phone - 2

·Limit social conversation: Social chat may be pleasant, but taken to extremes it wastes time. It can be intensely frustrating if you have a lot of work to do.
·Give concise answers to questions: Long rambling answers are unprofessional, dull and confusing.
·If you don't know an answer, say so: If someone relies on you when you are guessing, and you guess wrong, then they will never trust you again. If you do not know something, say you will get back to them with a firm answer.
·At the end of a call, summarize the points made: This ensures that both people agree on what has been said, and know what action will be taken.
·Don't talk to anyone else when on the phone: This makes your organization look small. Put the other person on hold, then talk.

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