Making phone calls

Bear in mind the following when a call has to be made:

•Take the initiative in making calls: Where a call has to be made, make it. Leaving it waiting just builds stress if it is unpleasant or difficult.
·Don't make a call very early or very late: Give the person you are talking to a chance to get a coffee and settle in before you ring them. Don't take up peoples time when they want to leave the office.

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