How to be effective on the phone

Remembering these points will help you to be sharp and professional in the way that you talk on the phone:
·Have an aim: When making an outgoing call, always know what you want to discuss. Always ensure that you have all the documentation you need to achieve your aim. This saves both your time and the time of the person you are talking to.
·Tailor your style to that of the person you are talking to: Busy people often prefer a clean cut, direct approach with a bare minimum of social chat. Others may prefer a more sociable approach. Tailor your approach to their style (unless they are miserable or rude!)

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