Vocal Skills : Play your voice
Project & resonate your voice
No “UM”s and “ER”s. (Pause instead)
Tools: silence, loudness, intonation, speed
“You are right. I am wrong.” – Stalin to Trotsky
“Ask not what your country can do for you; ask what you can do for your country.”-- John F. Kennedy
“I welcome this kind of examination, because people have to know whether their president is a crook. Well, I’m not a crook.”-- Richard M. Nixon
Don’t overdo it!!!
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For Lessons on Listening Skills - Click on http://groups.google.com/group/bpocallcentertraining/web/listening-skills?hl=en - or copy & paste it into your browser's address bar if that doesn't work.
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For Lessons on Voice & Accent - Click on http://groups.google.com/group/bpocallcentertraining/web/voice-accent-training?hl=en - or copy & paste it into your browser's address bar if that doesn't work.
