Verbal Skills – Be Simple & Clear
Be simple and clear!
Don’t ramble
Stop to think if you need to
Example one: Dan Quayle celebrates democracy
Example two: Dan Quayle trying to say “A mind is a terrible thing to waste”
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For Lessons on Listening Skills - Click on http://groups.google.com/group/bpocallcentertraining/web/listening-skills?hl=en - or copy & paste it into your browser's address bar if that doesn't work.
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For Lessons on Voice & Accent - Click on http://groups.google.com/group/bpocallcentertraining/web/voice-accent-training?hl=en - or copy & paste it into your browser's address bar if that doesn't work.
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