BPO training

Hi everyone,
Please try to Help Mr. Nur with best of your knowledge.
Here is the original massage from Mr. Nur.
Looking Forward for best options and answers.
Thank you
Vachak

-----Original Message-----
From: kamruddin nur
Sent: Saturday, November 03, 2008 2:10 PM
To: BPO Call Center Training
Subject: Re: BPO training

Hi,
I need information regarding the followings -
1. What is a "Call center"?
2. Types of Call Centers.
3. Hardwares and Softewares that are needed for call centers to be
operated.
4. Prospects of call centers in Bangladesh.
5. Education / Training involved in call centers.
6. Minimum Investment required for operating a call center.
7. List of call centers operating in India and Bangladesh.
8. Projected economic benefit out of call centers.

Please send me docs or links as much as possible for my research
purpose.

Your help is much appreciated.

--
Regards,
K M Nur
Lect., Dept. of Computer Science
Stamford University, Bangladesh