Reflecting
This is a skills where in you sensitively give feedback to the caller as to what you perceive them to be feeling
State your understanding of how they are saying things apart from what they are saying.
Well Kept Secret By call center Trainers. Just follow It, Step by step and you can have an easy to go through training of Culture, Voice and Accent.This will prepare you for BPO, Call Center Jobs without paying hefty fees. So its time to get ready to grab those high paying jobs.
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