tag:blogger.com,1999:blog-24106685175062496842011-11-28T06:27:34.725+05:30Well Kept Secret By call center Trainers. Just follow It, Step by step and you can have an easy to go through training of Culture, Voice and Accent.This will prepare you for BPO, Call Center Jobs without paying hefty fees. So its time to get ready to grab those high paying jobs.Vachakhttp://www.blogger.com/profile/15498636726735972687noreply@blogger.comBlogger1161100tag:blogger.com,1999:blog-2410668517506249684.post-61179904944069449852009-04-20T17:25:00.003+05:302009-04-20T17:31:08.953+05:30

Visual SkillsUS Election 1960 was won on visual skillsComponents of Visual Skills:EyesBodyHandsFace--------------------------------------------------------------------------For Lessons on Listening Skills - Click on http://groups.google.com/group/bpocallcentertraining/web/listening-skills?hl=en - or copy & paste it into your browser's address bar if that doesn't work.-----------------------------

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Vocal+Verbal : Words+IntonationJohn Kennedy:“You need to contribute to your country”“Ask not what your country can do for you; ask what you can do for your country”.Quayle vs. Benson Debate:Quayle: "I have as much experience in the Congress as Jack Kennedy did when he sought the presidency."Answer 1: “Jack Kennedy is better than you.”Answer 2: "Senator, I served with Jack Kennedy. I knew Jack

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Vocal Skills : Play your voiceProject & resonate your voiceNo “UM”s and “ER”s. (Pause instead)Tools: silence, loudness, intonation, speed “You are right. I am wrong.” – Stalin to Trotsky “Ask not what your country can do for you; ask what you can do for your country.”-- John F. Kennedy “I welcome this kind of examination, because people have to know whether their president is a crook. Well, I’m

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Verbal Skills – Use simple wordsSpeaking is not like writing!!!Use simple wordsDon’t use complex sentencesCan you understand this:Text:The development of this frightful means of destruction was ardently demanded by the perils of the time and situation. Simultaneously, however, a new paradoxical situation has been…. is upon us continually. One cannot defend oneself effectively any more.-- Albert

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Verbal Skills – Be Simple & ClearBe simple and clear!Don’t rambleStop to think if you need toExample one: Dan Quayle celebrates democracyExample two: Dan Quayle trying to say “A mind is a terrible thing to waste”--------------------------------------------------------------------------For Lessons on Listening Skills - Click on http://groups.google.com/group/bpocallcentertraining/web/

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Most Important: Enthusiasm“There is just one sure cure for bad speeches – Get truly excited on the subject, and 99 percent of the faults of your speaking will disappear।” Robert MontgomeryDon’t accept a talk without enthusiasmCould be from interest, experience, environmentExample: Martin Luther KingI have a dream…that one day this nation will rise up;live out the true meaning to its creed.We hold

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What Are Speaking Skills?7% Verbal (words spoken)38% Vocal (tone, range, appeal, credibility of voice)55% Visual (physical appearance, gestures, eye contact)Delivery Skills Can be learned

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What You’ll Learn Today: Learn Speaking SkillsSpeaking Skills Are Important“Without effective delivery,a speech of the highest mental capacitycan be held in no esteem.With effective delivery,even one with moderate abilities maysurpass those of the highest talent.” Cicero

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“The man who can think and does not know how to express what he thinks is at the level of him who cannot think.” PericlesNot just “presentation”, but also “persuasion”Get people’s “mindshare”Influence a friend, colleague, or bossTell people what you did, and why it matters

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I am going to start a new multi part lesson "How to Become A Good Speaker". This one is a well tried and tested program. you just need to follow step by step.Keep visiting this space for new lessons.

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With the business process outsourcing (BPO) sector being the only industry still offering thousands of jobs, more and more individuals are signing up to be trained to enter the field. Human resource solutions provider ExcelAsia is now training 1,500 people a month to go into BPO, compared with 700 individuals in the past, the company said. As around 50 percent of ExcelAsia’s clients come from

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Sent to you by Rajiv via Google Reader: Is your workplace a constant source of stress for you? With many so-called ‘labour saving’ products and services available to us these days, it seems surprising that our workload continues to increase, further adding to our stress levels. Think of it, our work was supposed to be made easier by voice mail, fax machines, cell phones and email?

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Sent to you by Randy via Google Reader: Randy tried to get new O and P keys for his HP laptop. The outsourced, English-is-not-his-first-language, customer service rep won't sell or send him the keys and instead insists that Randy sit in for a $298 repair. Blithely indifferent to Randy's increasing incredulity and rage, the customer service rep suggests that for that amount of money,

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Sent to you by Sam via Google Reader: Jon spent $250 on a Western Digital VelociRaptor but what he received from Best Buy was a Quantum Fireball, a discontinued hard drive that hasn't been sold for nine years. Best Buy, of course, took no responsibility for the odd swap, and said that Western Digital must have accidentally sold a competitor's discontinued drive. Western Digital, of course,

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Sent to you by Tony via Google Reader:   If you cancel your Vonage service before the end of the first year, you're going to need to pay $70 for Vonage's proprietary router on top of a $29.95 cancellation fee. Don't even try to return the soon-to-be useless router because that's simply not an option. Reader Kevin writes: Here's the deal: When you sign up for Vonage they offer

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Sent to you by Vinny via Google Reader:   While the search for the proverbial ‘Fountain of Youth’ is ongoing, its location has indeed proven elusive! However, research does indicate a number of alternative ways to literally add years to your life span. For me, quality of life is something much more important than the number of years I get to live in this life. Most of us don’t

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Sent to you by Mona via Google Reader: via Stepcase Lifehack by Dustin Wax   Ah, the lowly index card. So basic, so common, so cheap — so useful. Index cards are one of the most versatile parts of the productive person's toolkit — small enough to travel anywhere, cheap enough to keep hundreds or even thousands on hand at all times, and basic enough that one never hesitates to

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Sent to you by Tony via Google Reader: Smoking is a major cause of many diseases. Some of those include: Cancer of lung, larynx, mouth, and esophagus Coronary heart disease; strokes; chronic bronchitis Low bone density; hip fractures GERD and Peptic Ulcers People who smoke may not understand or they may choose to ignore all of the risks listed on the labels of tobacco

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Hi everyone,Please try to Help Mr. Nur with best of your knowledge.Here is the original massage from Mr. Nur.Looking Forward for best options and answers.Thank youVachak -----Original Message-----From: kamruddin nurSent: Saturday, November 03, 2008 2:10 PMTo: BPO Call Center TrainingSubject: Re: BPO training Hi,I need information regarding the followings -1. What is a "Call center"?2. Types of

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Sent to you by Vachak via Google Reader:  via Roshan Bhattarai's Blog - A blog about PHP, Ajax, JavaScript, CSS and Web 2.0 by Roshan on 9/21/08   Another Sunday and time to take break from coding, programming and all. Today, I got a really interesting email from a Indian friend of mine and a CV was attached with that email. I don’t know who has made this COOL CV but what I think

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Sent to you by Vachak via Google Reader:  via ANKWD - Welcome to the gateway of Citizen Journalism! by divya on 9/21/08   Whenever a product is launched, the obvious motive behind it is profit. And that profit would come only if the product sells more than its competitors in the market. So it is very important to understand what factors motivate a customer to buy a product. You

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Sent to you by Vachak via Google Reader:  via ANKWD - Welcome to the gateway of Citizen Journalism! by divya on 9/21/08   The most common reason why people hesitate in communicating effectively with other people is their fear of making a fool of themselves in front of other people. People tend to shy away from interaction to avoid being ridiculed at. What such people don’t realize

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Sent to you by Vachak via Google Reader:  via ANKWD - Welcome to the gateway of Citizen Journalism! by divya on 9/17/08   You must have heard of garments, oil, and food items being exported to India but have you heard of waste being shipped to our country? Yes, that’s true. No matter how shocking this might sound, it’s a reality. Household waste collected weekly across Britain for

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Sent to you by Vachak via Google Reader:  via Consumerist by Meg Marco on 9/25/08 : "Every Customer Who Calls In Is A Mark. It's A Great Big Con." [Confessions] CNN has an interview with two former credit card bankers who are admitting that their job was to get consumers to max out their credit cards and take on as much debt as possible, regardless of the customer's ability to

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Sent to you by Vachak via Google Reader:  via Stepcase Lifehack by Dustin Wax on 9/16/08   “I apologize that this letter is so long. I did not have the time to make it short” — BLAISE PASCAL Good writers know that lean, vibrant language is almost always preferable to verbose, rambling writing. There is virtually no writing in the world so good that it can’t be made better

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Sent to you by Vachak via Google Reader:  via Stepcase Lifehack by Thursday Bram on 9/18/08   I had a senior-level writing course when I was in college. The first thing the professor told the class was that if any of us didn’t think we could handle honest critiques of our work, we should leave. Nobody did, of course, but over the course of the semester a few of my classmates wished

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Yes, After plenty of input you are ready to handle the show.Next topicthats right " How to Become A Good Speaker"to polish your skills

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The key differences in the American accent seems to be the speech pattern or intonation, the way they do pronounce certain letters, or don’t pronounce certain letters. These are:American intonations – ‘T R O L I’ concept There are certain letters in the alphabet that Americans pronounce differently. This is in comparison to the international norm of SE (Standard English). These letters are ‘T’

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There are certain differences in the way Indians speak English versus the American way. The following are some of the key differences present in India between it and the States:Presence of harder sounds Indian accents in general tend to have a harder ‘sound’. This includes particular letters such as hard r, t, k, d. Pronunciation of specific letters may also change, such as ‘V’ to ‘W’. Faster

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You CAN change your accent!!Like most things in life, with a little bit of structure, some key learning inputs from ‘Holistic’ and lots of practice you can be sounding American, sooner than you think. We’ve detailed some of the key differences between American and Indian English to give you some additional information on your accent-training module.

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These points are important in the way your organization handles incoming calls:•The phone should not ring more than 3 times before being answered:This is the norm for efficient business organizations. You will appear seriously slack and unprofessional if your phone rings many more times than this. If you do not have the personnel to answer all incoming lines, take the unanswerable phones off the

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·If calls are administrative, delegate them: It may be possible to delegate calls arranging times for meetings, finding out addresses, etc. to assistants. You should, however, be careful not to give the impression that you are playing power games.·If you get an answering machine, ring off and ring back: If you are not prepared for an answering machine, you can sound stilted and off-balance

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Bear in mind the following when a call has to be made: •Take the initiative in making calls: Where a call has to be made, make it. Leaving it waiting just builds stress if it is unpleasant or difficult.·Don't make a call very early or very late: Give the person you are talking to a chance to get a coffee and settle in before you ring them. Don't take up peoples time when they want to leave the

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·Limit social conversation: Social chat may be pleasant, but taken to extremes it wastes time. It can be intensely frustrating if you have a lot of work to do.·Give concise answers to questions: Long rambling answers are unprofessional, dull and confusing.·If you don't know an answer, say so: If someone relies on you when you are guessing, and you guess wrong, then they will never trust you again

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Remembering these points will help you to be sharp and professional in the way that you talk on the phone:·Have an aim: When making an outgoing call, always know what you want to discuss. Always ensure that you have all the documentation you need to achieve your aim. This saves both your time and the time of the person you are talking to.·Tailor your style to that of the person you are talking to

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Cutting down the length of time on the phoneIn a business environment the first contact you ever have with a customer is often over the phone. He or she will be forming an opinion of you from this first contact. It is very easy to give a poor impression by being disorganized and unprofessional in the way you use the phone. Conversely by using it effectively you can appear very sharp and competent.

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Now you must be waiting to grab a phone to explore the opportunities. True? If yes, Hold on!!!!!I will suggest you to have some basic phone skills.Hey! Now you Know the new topic we will go through" Phone Skills"List some of the basic phone skills you notice in day to day phone conversations.

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Focusing on your agendaEmotional outburstsCriticizing the speakerSpeech rate Vs thought rateInformation OverloadExternal distractionsLanguage problemsAccent/dialect problemsMedium problemRemember…..People do not care who you are or what you are but they care if you care to listen to them.

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Avoid monotoneAsk questionsBe briefUse the listeners name occasionallyBe direct, don’t confuse the listener

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ConcentrateAskTake notesCheckHave no doubtsInterrupt only if necessaryTune towards the callerDo not make assumptionskeep an open mindavoid interruptionslisten between the linesparaphrase don’t imaginereflect and summarize

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Focus 100% on the person speakingShow respectPut the speaker at easeInterpret & evaluate correctly

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SummarizingThis is a skills where you recap the whole information the customer gives you in a systematic manner.

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ReflectingThis is a skills where in you sensitively give feedback to the caller as to what you perceive them to be feelingState your understanding of how they are saying things apart from what they are saying.

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Words and phrases which help in paraphrasingYou want to know… Let me ask… The questions you are asking then are… In other words To recap As I understand it, you would like If I follow what you are saying, you mean You feel that To summarize

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Paraphrasing This is a skill where you express the information that you have heard from the caller in your own words.Paraphrasing :You can paraphrase toContinue the conversationGather more informationCategorize a problemPut things in perspective

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Affirmative Punctuations This means responding to what the customer is saying with affirmative sounds that imply your thinking is in the same direction. ExamplesUm hmmAh hmmAll rightFineYesCertainlyN.B - Please do not use "OK"

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Verify a messageExpress acceptancePrompt a speaker

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Participatory Vs passive listeningNon judgmental Vs critical listeningEmpathic Vs objective listeningActive listening

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ReceivingInterpretingRememberingEvaluationRespondingLet me tell you a very interesting fact you spend close to one and half times more in listening than speaking.Time spent in a DayWriting 9 %Reading 16 %Speaking 30 %Listening 45 %

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A principal way of learningA means of enjoymentA means of helping othersThink and develop your own thought and views on abovesaid point."Listening can heal wounds"

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Hearing is simply the act of perceiving sound by the ear.Listening is hearing with a thoughtful attention.LISTENING SKILLSListening is often called the neglected art or forgotten skill in communication.What do you think are the benefits of listening?

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This topic would........Reassure: What you know.Reactivate: What you have forgotten.Reveal: What you do not know.

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Please….Respect other’s opinion!Don’t interrupt anybody while someone is speaking.Try to listen attentively.

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By practicing the lessons in older posts you can correct the common mistakes. Don't hesitate ask help. That's the best thing you can do to your self. From next post we will start with very important topic " Listening Skills ".Your feed back is important to me as well as every one. Don't shy away post one.ThanksN.B - I am going to take one day break. See you againBye

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• U don’t open conversations with a “Hello” but with a “Hi”• The telephone is never ‘engaged’ it is ‘busy’.• U don’t ‘disconnect’ a phone, U simply ‘hang up’• U never have a ‘residence’ tel no, U have a ‘home’ no.• Your tire never ‘punctures’. U may have a ‘flat’• In hotel, you no long ask for a ‘bill’, you ask for a ‘check’.• U never ‘post’ a letter, U always ‘mail’ a letter• “#’ is not a hash,

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Advantage Approving Assumptions AccentuateAvailable Accurately Assertive AlternativesAcknowledge Appreciate Affirm AcceptableAbusive Annoyed Affirmative AutomaticAssure Apologize Appropriately AttributeAptitude Accept Barriers BehaviouralBenefits Beginning Considerateness ConsecutiveCommunicate Confidential Confirm CredibilityCommunication Compromise Competent

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Word Incorrect correctMethodology MethodoLOgy MethoDOlogyCommunication COMMunication ComMUnicationTechnology TechnoLOgy TechNOlogyProduct proDUCT PROductConcept conCEPT CONcept

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We do not say each syllable with same force or strength. In one word we accentuate ONE syllable .Lets take 3 words. Photograph, Photographer and photographic.They do not sound the same as we accentuate different syllables in all the 3 words.In Photograph the stress is on PHOIn Photographer the stress is on TOIn photographic the stress is on GRAPHWords get mispronounced due to wrong syllable stress

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GestureConsultantMethodSurveyBiologicalRecorderEstimatedPercentSoftwareApologize

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A unit of spoken language consisting of single uninterrupted soundformed by a vowel or a diphthong alone, or y any of these soundsfollowed, preceeded or surrounded by one or consonants.Example:Fi-nal vo-cab-u-lar-yThe word Fi-nal has 2 syllables and Vocabulary has 5 syllables

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Ch: Chef; ChauffeurCi: musician; ancientSi: tension; pensionSsi: Russia; expressionTio: sanction; sectionTia: militia, differential

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The ‘r’s in American English are always rolled to get an effect as we get when we say “Grrr…”Radio Arrive However Rest Grew FairRight Around Offer Sir Result BeerRoutine Practice Share Car Free ContractDifferent Experience Married Repeat.Turn right at the next lightSome bumper stickers say, “ Arrive alive!”What’s the price of a new set of tires?She was given a substantial raise.

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Whether WeatherWhere WearWheeze WantWhisper WithWhale WaveDid you watch the whales playing waves?Why is Tanya furious and yelling?Where is your valid driver’s licence?Why are vitamins so valuable?Why should I invest it and not put it in a bank?When do you think the weather report will be shown on the television?When is Victoria’s date with Walter happening?

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•The vines in the village are very best•Veronica’s voice has variety and vitality•Stephen is a very valuable weaver•The vitamins in vegetables are marvelous•Leave the lovely vase in the van•William’s woolens are wonderfully warm•Which watch will you wear to the wedding•We were waiting at the railway station•Walking is a wonderful way to lose weight

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Examples for “W”Weak worth walk winter work water weather wrigglewant With wave wearCombination of words with ‘V’, ‘w’ ‘b’ ‘f’With ‘w’ With ‘b’ with ‘f’Vowel Behavior ForgiveWives Vibration FavorWe’ve Believe FeverWhen ‘w’ occurs before ‘r’ it is always silent as inWrist Write Wrestle Wrap Wring

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We usually tend to pronounce words with ‘V’ and ‘W’ in the same way but we need to understand that the ‘v’ sound involves biting the lower lip with the upper teeth ridge and blowing out air through that.Examples for “V”Verify Discover Leave Observe VillageDriver Prove Lovely Never DivideMovie ImproveActivityWrite a small paragraph in 30 words on Vicky the Vandal. Use the alphabet “V” inmost of

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The voiced ‘th’ occurs in function words or pronouns & words that end with‘t-h-e’This that these the those there their them theybreathe Teethe wreathe sheathe batheVoiced ‘th’ also occurs in words that show relationshipMother Father Brother Mother

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This sound can be spoken out by pressing your tongue between you upper and lower jaw and gently blow air through it.Most of the times this is confused with the “S” sound. And most of thetimes, we tend to use the “T” sound instead of the voiceless “th” sound.The following pairs show the way words sound when the consonants are not properly pronouncedThin-Sin, Thaw- Saw, Thank – TankPractice the

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The American ‘P’It sounds more like ‘ph’ that ‘p’ with a puff of air coming out.Examples:Peter Paul Perez Patrick Pamela

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The American English has a soft pronunciation of ‘c’, almost bordering on ‘kh’ with a puff of air coming out whenever it is spoken out.Examples:Color Contribute Customer Condition Clear

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The American “T” is influenced very strongly by intonation and its position in a word or phrase. There are however 4 basic rulesT is T;T is D;T is silent;T is held.Top of the staircase [T is T]If the T is at the beginning of a word, it is a strong, clear T sound.Examples:Table, take, tomorrow, teach, tenIt took Tim ten times to try the telephoneMiddle of the staircase [T is D]If T is in the

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She put her face close to the vaseTrappers hunt seals with zealYou’ve spilled some gin on your chinThe lecturer made an allusion to the Aleutian islandsI’m going to buy a pieGold usually feels coldThe judge drove the car into the garage door

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Recognising Voiced and Voiceless consonants helps us differentiate betweenTwo consonants which sound similar but are different.A voiceless consonant does not create a vibration in the throat when it is spoken and a voiced consonant creates a vibration.Try to speak out the following set of consonants and feel the vibration on the throat.Voiceless consonants Voiced consonants‘p’ path ‘b’ bath‘t’

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OOT OHT AWT AHT AYT EETOON OHN AWN AHN AYN EENOOZ OHZ AWZ AHZ AYZ EEZOOTH OHTH AWTH AHTH AYTH EETHExamples:Ruth Moses John Larson Mike Eleena

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1. American English is a JAW Language and it is spoken in aJump Up and Step Down Pattern2. A simple exercise can help you exercise your jaws . The exercise isknown as Cecily Berry and needs you to open the mouth and speak outthe following words with different endings and then try to find someexamples of words with the those sounds.

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Foriegn LanguagesIf you are within a group of mainly English -Speaking people and the conversation is inEnglish, it is not polite to speak in your own or another foreign language for more than afew sentences.Making ConversationAmericans become fairly intimate and personal in conversation. An accepted conversationstarter is “What do you do?” meaning, “ what do you do for a living?”. “ Do you have

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Greetings Americans shake hands firmly with each other when first introduced , or when they meetagain.Distance & Eye ContactWhen two Americans are standing and talking to each other they stay atleast 16 inchesaway from each other , yet they do make eye contact.IntroductionsIf you meet someone your know on the street while you are with someone else, it ispolite to introduce the people to each

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Languages (Major)EnglishSpanishAccentsAmerican English has a multitude of regional accents of differing degrees .New Yorkers are known for their blunt nasal delivery; Californians for theirFlat drawl and rich beach slang; southerners for their slow motionspeech and Urban blacks for their street patois unintelligible to outsiders. Spanish has effective dual language status in parts of southern

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•Abortion•Fuel•Subprime Loans•Right to keep guns•TerrorismYou can prepare List of your own

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Martin Luther King’s Birthday - 3rd Monday of January (21 January)National Freedom Day - 1st FebruaryGround Hog Day - 2nd FebruaryAbraham Lincoln’s Birthday - 12th FebruaryValentines - 14th February Washington’s Birthday - 18th FebruarySt. Patrick’s Day - 17th MarchDaylight Saving Time - 7th AprilIncome Tax due - 15th April 2002Mother’s Day - Second Sunday of May (12th May) Memorial Day -

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Dubbed the 'Great White Way' after its bright lights, Times Square has long been celebrated as New York's glittery crossroads.

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The world’s largest and most popular amusement park. First ever Mickey Mouse cartoon- 1928 ‘Steam Boat Willy.

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The Statue of Liberty was given to the United States by France in recognition of the friendship established between the 2 nations during the American Revolution. It was originally intended as a gift to celebrate the 100th anniversary of America's independence in 1876. Raising funds to design, ship and construct the massive structure took longer than anticipated, however the statue didn't find its

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Mount Rushmore memorializes the birth, growth, preservation and development of the United States of America. Between 1927 and 1941, Gutzon Borglum and 400 workers sculpted the 60-foot busts of Presidents George Washington, Thomas Jefferson, Theodore Roosevelt, and Abraham Lincoln.

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The White HouseAn American TreasureFor almost two hundred years, the White House has stood as a symbol of the Presidency, the United States government, and the American people. Its history, and the history of the nation’s capital, began when President George Washington signed an Act of Congress in December of 1790 declaring that the federal government would reside in a district "not exceeding ten

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RODEOIn rodeo, all the participants and most of the spectators wear "western-wear," or cowboy outfits. Events include steer wrestling, calf roping, bareback and saddle bronco riding, barrel racing (for the female competitors) and the world's most exciting sport, bull riding. This sport can be both thrilling and dangerous. Unlike baseball, football, basketball and hockey, the rodeo competitor

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TENNISLike golf, tennis is an "upscale" sport that millions of Americans like to do as well as watch. Tennis events tend to draw a quiet, well-dressed crowd. Tennis-wear is popular as a form of casual dress among Americans

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GOLFGolf is popular in the United States both as a spectator and as a participant sport. Golf courses can be found in every part of the country, either provided by private clubs or open to the public. The Professional Golfers Association (PGA) maintains a series of tournaments, which include Masters tournaments for older golfers. Because golf is an "upscale" sport, tournaments attract major

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Auto RacingAuto racing is the number one spectator sport in the United States, and is particularly popular in the South and West. Varieties of auto racing include formula one, stock cars, and drag racing, as well as truck and tractor pulls (where trucks pull heavy loads across dirt tracks) and other specialty auto events. Auto shows and exhibitions are also extremely popular

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ICE HOCKEYIce hockey is played professionally through the National Hockey League, actually an international league with many teams in Canada. American/Canadian ice hockey is an extremely violent game, with frequent fights between players. It attracts a primarily white audience in the Northern United States and Canada.

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BASKETBALLBasketball is also a popular sport, and is played widely in colleges. The college tournament each March (called "March Madness"), which starts with 64 teams and goes on all month, is followed with excitement nationwide. Professional basketball is also very popular, and ends with an elaborate series of tournaments each May. Professional Basketball stars are among the highest paid of all

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AMERICAN FOOTBALLAmerican football (not to be confused with football as understood in the rest of the world, which Americans call "soccer") is a rough, demanding game, requires special protective equipment and is too violent to play more than once a week. It is played in the fall and winter, by colleges (Saturdays) and professional teams (Sundays). At year end there are many college championship

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BASEBALLThe baseball season is the longest, extending from April through October. There are two leagues, the National and American, each with an Eastern and Western Division. Each team plays 162 games during the season, and at the end of the regular season the best teams in the Eastern and Western division of each league play up to seven games with each other in a playoff series. The American and

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•Total Land Area - 3,168, 000 sq. miles•Population - 301,139,947•Total of 50 states (Puerto Rico, the U.S. Virgin Islands, Guam and American Samoa are also part of the United States, each with a special status as a dependency or territory.)The Racial Split•Caucasians - 63%• Afro - Americans - 11.5%•Latino’s - 12.5%•Native Americans - 9%•Asians - 4%GOVERNMENTThriving Democracy•Two Major Political

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The Persian Gulf WarGulf War was fought in early 1991 between Iraq and a coalition of 39 countries organized mainly by the United States and the United Nations (UN). The war took place chiefly in Iraq and the tiny oil-rich nation of Kuwait, which Iraq had invaded and occupied.Terrorist Attacks on WTCAfter the Cold war, now America is waging another war – The War Against Terrorism. After the

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AGE OF SPACE EXPLORATIONOn July 20, 1969, millions watched on TV as U.S. astronaut Neil Armstrong became the first person to set foot on the moon's surface.

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The Vietnam War- 1957The war had begun in 1957 as a battle for control of South Vietnam between the non-Communist government and Communists. In the late 1950's and early 1960's, presidents Eisenhower and Kennedy sent military aid and advisers to support the South Vietnam governmentA majority of Americans supported the war effort at first, but others bitterly opposed it. In the late 1960's,

Vachakhttp://www.blogger.com/profile/15498636726735972687noreply@blogger.com0tag:blogger.com,1999:blog-2410668517506249684.post-38673640174718547332008-07-25T17:14:00.000+05:302008-07-25T17:15:52.020+05:30

The Cold WarThe Soviet Union and China set out to spread Communism to other lands. The United States, as the world's most powerful democratic country, took on the role of defending non-Communist nations threatened by Communist take-over. The containment of Communism became the major goal of U.S. postwar foreign policy.The Korean WarCommunist North Korea vs Democratic South Korea

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1939 - Second World WarBut on Dec. 7, 1941, Japanese planes bombed the U.S. military base at Pearl Harbor, Hawaii. The United States declared war on Japan on December 8, and three days later Germany and Italy--Germany's chief ally--declared war on the United States.An American airplane dropped the first atomic bomb used in warfare on Hiroshima, Japan, on Aug. 6, 1945. A second atomic bomb was

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1914 - First World WarThe United States stayed out of World War I until 1917. But then, German acts of aggression convinced most Americans of the need to join the war against Germany. For the first time in its history, the United States mobilized for a full-scale war on foreign territory.1930’s - The Great DepressionDuring the depression, millions of workers lost their jobs and large numbers of

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